Refund policy

Return & Refund Policy

We want you to love your NAFA Collection purchase. If something isn’t right with your order, we’re here to help.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at support@nafacollection.com

 30 days of delivery.

Please include your order number, a brief description of the issue, and clear photos showing the problem. Once reviewed and approved, we’ll provide an appropriate replacement or refund at no additional cost to you.

Made-to-Order Products

Our products are made to order specifically for each customer. Because of this, we generally cannot accept returns or exchanges for ordering the wrong size or color, change of mind, or buyer’s remorse.

Please review the product description and size guide carefully before placing your order.

Cancellations

Because orders may enter production shortly after they are placed, cancellations are not guaranteed. If you need to cancel or change an order, contact us as soon as possible at support@nafacollection.com

 If production has not yet started, we’ll do our best to accommodate your request.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions?

We’re happy to help. Contact us at support@nafacollection.com

 any questions about your order.

Policy Updates

We may update this Return & Refund Policy from time to time. Any changes will be reflected on this page.